Audio Coursesby JellypodLesson 08 of 15
Overview
Will, EnableUs Community: Hey everyone, welcome back to Marketing for NDIS Providers. I’m Will, and I’m here with Winter. Today, we’re diving into something that honestly, I reckon every provider should be doing—local SEO. And, like, you don’t need a fancy agency for this stuff.
Winter, EnableUs Community: Absolutely, Will. I think a lot of people get overwhelmed by the idea of SEO, but it’s really about small, practical steps. So, let’s start with the Google Business profile. If you do nothing else, just make sure that’s sorted. It’s your digital shopfront, right?
Will, EnableUs Community: Yeah, exactly. And, look, claiming and verifying your Google Business profile is step one. I’ve seen providers skip this, and it’s like, you’re missing out on people literally searching for you. Make sure every field is filled out—your business name, address, phone, hours, website, all of it. Don’t leave anything blank.
Winter, EnableUs Community: And don’t forget the photos! High-quality photos make such a difference. People want to see who they’re dealing with—your team, your office, even just your logo. It builds trust straight away.
Will, EnableUs Community: Yeah, and reviews. I know it can feel awkward asking, but honestly, just a handful of good reviews can bump you up in the rankings. Plus, it makes you look way more credible. I worked with a provider—this was in Parramatta, actually—who just updated their profile, added a few new photos, and asked a couple of families for reviews. Within, like, a week, they started getting more local enquiries. No joke. It was that quick.
Winter, EnableUs Community: That’s so good. And it’s not just about getting reviews, but responding to them too. Even a simple “thank you” shows you’re active and you care. It’s such a small thing, but it really stands out.
Will, EnableUs Community: Yeah, and don’t overthink the business description either. Just be clear about what you do and where you do it. Like, “Providing high-quality NDIS support in Parramatta and surrounding suburbs.” That’s all you need.
Winter, EnableUs Community: Alright, so once your Google profile’s sorted, the next thing is your website. And this is where location keywords come in. You want to think like your participants or their families—what would they actually type into Google? Stuff like “NDIS support in Melbourne” or “supported independent living Sydney.”
Will, EnableUs Community: Yeah, and you don’t have to stuff those keywords everywhere. Just, you know, sprinkle them naturally—page titles, service descriptions, even your image alt-text. It helps Google connect the dots, but it also makes your site clearer for people.
Winter, EnableUs Community: And don’t forget about your NAP—Name, Address, Phone. It’s gotta be consistent everywhere. I always mess this up, but if you’ve got “Suite 2” on your website, don’t put “Unit 2” on your Facebook. Google gets confused, and so do people.
Will, EnableUs Community: Yeah, and listing your business on local directories is a big one. There are heaps of NDIS-specific directories out there. It’s not just about Google, it’s about being visible wherever people are searching.
Winter, EnableUs Community: I actually saw this with a Melbourne provider. They added their service areas to their homepage and contact page, and suddenly they started ranking higher for “NDIS support Melbourne.” It wasn’t magic, just being specific about where they work.
Will, EnableUs Community: Yeah, and it’s not a one-off thing. You’ve gotta keep your info up to date. If you move or change your phone number, update it everywhere. Otherwise, you’ll lose trust with both Google and your clients.
Winter, EnableUs Community: So, the last piece is building trust with content and community links. This is where you can really show you’re active and engaged. You don’t have to write essays—just regular blogs, FAQs, or even sharing success stories makes a difference.
Will, EnableUs Community: Yeah, and it’s not about being a professional writer. Just answer common questions, share tips, or talk about how you’ve helped someone. It shows you’re real, and it gives people a reason to come back to your site.
Winter, EnableUs Community: And more reviews, always. Plus, if you can get other local providers or industry websites to link to you, that’s gold. Even just a mention from a local therapist or support coordinator can help your ranking.
Will, EnableUs Community: I remember a small Sydney provider who did this really well. They just kept their blog updated, shared a few participant stories, and kept asking for reviews. Over time, they started showing up right next to the big agencies in search results. It wasn’t overnight, but it worked.
Winter, EnableUs Community: Yeah, it’s all about consistency. You don’t have to do everything at once—just start with one thing, like updating your Google profile, and build from there. It’s actually pretty doable.
Will, EnableUs Community: Totally. And if you’re listening and feeling a bit overwhelmed, just pick one thing from today and give it a go. You’ll be surprised how much difference it makes over time.
Winter, EnableUs Community: Alright, that’s it for this episode. We’ll be back soon with more practical marketing tips for NDIS providers. Thanks for joining us, Will!
Will, EnableUs Community: Thanks, Winter. And thanks to everyone listening. Catch you next time!
Winter, EnableUs Community: See you next time, everyone!
