Audio Coursesby JellypodLesson 08 of 17
Overview
Will, EnableUs Community: Hey everyone, welcome back to Getting Registered. I’m Will, and I’m here with Winter. Today we’re diving into something that, honestly, can make or break your NDIS registration—finding the right auditor. Winter, you remember your first audit, right?
Winter, EnableUs Community: Oh, absolutely. I still get a bit of a shiver thinking about it! I mean, I had no idea what to expect. There’s this moment where you realise, “Wait, am I doing a verification audit or a certification audit?” And the difference is actually huge.
Will, EnableUs Community: Yeah, and I think a lot of people just assume an audit’s an audit, but it’s not. So, quick breakdown—verification audits are for low-risk providers, like sole traders doing therapy supports. It’s all desktop, so no one’s coming to your office, and it’s usually cheaper and faster.
Winter, EnableUs Community: Exactly. But if you’re offering more complex services—like behaviour support or personal care—you’re looking at a certification audit. That means site visits, interviews with staff and participants, and, honestly, a much deeper dive into your compliance. It takes longer and costs more, but it’s because the risks are higher.
Will, EnableUs Community: And the NDIS Practice Standards, they’re the backbone of all this. Your auditor’s job is to check you’re meeting those standards, not just ticking boxes. I think that’s where people get tripped up—they see it as a hurdle, but it’s really about making sure you’re safe and high quality for participants.
Winter, EnableUs Community: Yeah, and I’ll be honest, my first audit would’ve been a disaster if I hadn’t found someone who actually explained what the standards meant for my business. Like, I was so lost until my auditor broke it down in plain English. That guidance made all the difference. If you’re listening and you’re feeling overwhelmed, you’re not alone. It’s a lot, but the right auditor can really help you through it.
Will, EnableUs Community: So, let’s talk about picking the right person for the job. There are a few questions you absolutely have to ask. First up—are they actually approved by the NDIS Commission? If they’re not, it’s a hard no.
Winter, EnableUs Community: Yeah, and don’t just take their word for it. Check their credentials. Then, ask if they specialise in verification, certification, or both. You want someone who’s done your type of audit before, especially if you’re a small provider or you’ve got a niche service.
Will, EnableUs Community: And get them to walk you through their process—from booking to the final report. If they can’t explain it clearly, that’s a red flag. Also, ask about timing. How long does it take? What’s the total cost? Are there any sneaky extra charges, like travel or follow-ups?
Winter, EnableUs Community: And don’t forget about support. If they find something you need to fix—like a non-conformity—do they actually help you understand what to do next? Or do they just leave you hanging?
Will, EnableUs Community: Yeah, and I heard from a listener—shout out to Sam—who booked an auditor that actually helped them spot compliance gaps before the audit day. That’s the kind of support you want. Not someone who’s just there to catch you out, but someone who wants you to succeed.
Winter, EnableUs Community: Totally. But watch out for the dodgy ones. If they’re vague about costs, or they take ages to reply, or they try to upsell you on templates you don’t need—run the other way. A good auditor is upfront, clear, and focused on your compliance, not their sales pitch.
Will, EnableUs Community: Yeah, and if they don’t know your service type, that’s a problem. You want someone who gets what you do, so they can assess you fairly. It’s not just about passing the audit—it’s about building a partnership that actually helps your business.
Winter, EnableUs Community: Alright, so you’ve found a few auditors you like. What next? Get multiple quotes—at least two or three. Compare what’s included, and make sure you get everything in writing. Fees, timelines, what’s actually covered—don’t leave anything to chance.
Will, EnableUs Community: And book early. Seriously, auditors get booked out, especially around registration deadlines. If you leave it too late, you might end up with someone who’s not a great fit, or you’ll be scrambling to meet your timeline.
Winter, EnableUs Community: And keep the communication open. If you’re not sure about something, ask. A good auditor will answer your questions and keep you in the loop. I remember a provider who took this approach—they treated their auditor like a partner, not just a box-ticker. The auditor gave them feedback before the audit, helped them fix a few things, and the whole process was way less stressful. That partnership mindset really paid off.
Will, EnableUs Community: Yeah, and honestly, that’s what it’s all about. Don’t just go for the cheapest or the first one you find. Take your time, do your research, and look for someone who’s going to support you through the whole process. It’s worth it in the long run.
Winter, EnableUs Community: Alright, that’s a wrap for today. If you’re about to book your audit, hopefully you’re feeling a bit more confident. We’ll be back next time with more tips to help you nail your NDIS registration.
Will, EnableUs Community: Thanks for tuning in, everyone. Winter, always a pleasure chatting with you.
Winter, EnableUs Community: You too, Will. Good luck out there, everyone. See you next time!
